Privacy Policy

Healing Pearl Massage — Last updated: N/A

Who We Are

Healing Pearl Massage ("we," "us," or "our") is the data controller responsible for your personal information. This website and online booking system are powered by Skedron LLC ("Skedron"), which processes data on our behalf as a service provider under the California Consumer Privacy Act (CCPA). Skedron does not independently use your personal information for its own purposes. For details on how Skedron handles data as a platform provider, see Skedron's Privacy Policy.

Information We Collect

We collect the following categories of personal information:

• Booking information: name, email address, phone number, appointment preferences, and service selections provided when you schedule an appointment.

• Communications: information you provide when contacting us via phone, email, or contact forms.

• Device and usage data: IP address, browser type, device type, operating system, pages visited, referring URL, and interaction data. This is collected automatically through cookies and similar technologies.

• Analytics data: anonymized usage patterns collected through our analytics provider to understand how visitors use this website and improve our services.

How We Use Your Information

We use your personal information for the following purposes:

• Schedule, manage, and confirm appointments

• Send booking confirmations, reminders, and follow-ups

• Respond to your inquiries and provide customer support

• Monitor website performance and diagnose technical issues

• Analyze usage trends to improve our services and website

We do not sell your personal information as defined under the California Consumer Privacy Act (CCPA) or any other applicable privacy law.

Cookies and Tracking Technologies

This website uses cookies and similar technologies for the following purposes:

• Essential cookies: required for the website and booking system to function properly.

• Cookieless analytics: our analytics provider (PostHog) operates without cookies or persistent browser storage. Anonymous visitor analytics (page views, traffic sources, booking conversion events) are collected without identifying individual visitors. IP addresses are not collected.

• Infrastructure cookies: our CDN provider (Cloudflare) may set functional cookies (such as __cf_bm) for bot management and security. These do not track you across websites and cannot be disabled without degrading service security.

• Booking form state: during the booking process, your entries are temporarily stored in your browser's session storage to prevent data loss. This data is automatically cleared when the booking completes or after 30 minutes of inactivity.

We do not use advertising cookies or cross-site tracking technologies. You can control non-essential cookies through your browser settings. Disabling cookies may affect the functionality of the booking system.

Third-Party Service Providers

We share your information with the following categories of service providers, solely to operate our business and provide services to you:

• Scheduling platform: Skedron LLC — processes booking data, sends confirmations and reminders.

• Payment processing: payment card data is handled directly by our payment processor and is never stored on our servers.

• Website analytics: anonymized usage data is collected to improve website performance and user experience.

• Performance monitoring: technical performance data is collected to diagnose and resolve website issues.

All third-party providers are contractually required to handle your data securely and only for the purposes described above.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information under applicable state privacy laws (including the California Consumer Privacy Act, Virginia VCDPA, Colorado CPA, Connecticut CTDPA, Texas TDPSA, and others):

• Right to know: request the categories and specific pieces of personal information we have collected about you, the sources, the business purpose, and the categories of third parties with whom we share it.

• Right to delete: request deletion of your personal information, subject to certain legal exceptions (e.g., completing a transaction, complying with legal obligations).

• Right to correct: request correction of inaccurate personal information.

• Right to opt out: opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell or share your data for these purposes.

• Right to portability: request your data in a structured, machine-readable format.

• Right to limit use of sensitive data: we do not collect sensitive personal information as defined by applicable privacy laws.

• Right to non-discrimination: exercise your privacy rights without receiving discriminatory treatment.

• Authorized agent: you may designate an authorized agent to submit a privacy request on your behalf.

To exercise any of these rights, please contact us using the information below. We will verify your identity and respond within the timeframe required by applicable law (typically 30 to 45 days). If we deny your request in whole or in part, you may appeal by contacting us within 30 days of receiving our response.

This website honors Global Privacy Control (GPC) signals as a valid opt-out preference signal where required by applicable law.

Children's Privacy

Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected personal information from a person under 18, we will delete that information promptly. If you believe a minor has provided us with personal information, please contact us using the information below.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us: